Jaipur Living Return:
- What is your return policy for pillows, poufs, throws and rug pads?
We do not accept returns on pillows, poufs, throws or rug pads.
- What is your return policy for clearance and or discontinued items?
Since these items are usually steeply discounted, we cannot accept returns on clearance or discontinued item
- How do I re-package my rug to send it back?
It is very important that the rug arrives back to us in original condition. If the rug is not re-packaged properly and it arrives back damaged to us, we may not be able to process your credit. If you need a repackage kit, please contact us to receive one in the mail.
- When will I receive the credit for my return?
Once the returned shipment is received and inspected at Jaipur Living, a credit, minus any applicable fees (not including freight) will be issued to your account. If you maintain a prepay account and require a refund to be issued, please contact our Accounting Dept. to request a refund via email: [email protected]
Customer Remorse Returns - any reason other than a mis-shipped item or manufacturer defect falls under customer remorse. We have a restocking fee of 15% or $25.00 whichever is less and the customer is responsible for the return freight. Contact customer service for information: [email protected]
Reason for returns
Credit for rugs + FRT only if notified as below.
Transit damaged upon delivery
MFG Defect - 1yr
Dirty/ discolor/ damaged - 7days
Kas shipping error - 7days
Reason for return credit for rugs only if notified as below